The MoC App is designed to assist NSW Practising Certificate holders with their Maintenance of Competence Scheme requirements as per the NSW Resources Regulator Guideline.
Helpful information and tips
Before updating the app on your device, please take a moment to check and save your learning activity data. Follow the procedure below:
- Sign out of the MOC app on your phone by opening the menu and tapping ‘Log Out’
- Sign back into your account with your MOC credentials to ensure your activities are synced
Optional: If you would like to confirm that your data has synced correctly, sign into the web application at https://moc.gen4.info and do the following (You will need to be at a computer and have your mobile handy):
- Go to ‘Progress’ on the left-hand menu
- Check that your Hours Completed number matches the Hours Completed on the mobile app.
- If the information matched, it is safe to update. Otherwise, please contact [email protected]
If you do not remember your password upon logging back in, enter your email at https://passport.gen4.info/forgot to receive a password reset email.
How To Guides - Individual Users
How To Guides - Admins/Company Users
Frequently asked questions (FAQs)
Why use the Coal Services App?
- The MoC scheme can be hard to follow, there are restrictions on some learning types, learning formats and annual maximums on hours, and mandatory topics.
- It has in-built calculations to ensure that activities being claimed do not breach any of the scheme rules.
- Provides a summary of the hours, topics and other requirements for quick review.
- Enables the user to allocate activities to only the acceptable areas of competence and types of learning.
- Can enable employers to easily view a PC holder’s progress and monitor for compliance and training booking purposes
View frequently asked questions
Resources Regulator links
- Practising Certificate Application Form (available via the Resources Regulator portal)
To apply for a renewal of a practising certificate, complete and submit an application via the Resources Regulator portal.
If you have lost your practising certificate, you can apply for a replacement by submitting an application through the Resources Regulator portal.
Key information for NSW Practising Certificate Holders
Ensure your contact details are up to date
It is essential that your contact details (most importantly, your email address) are accurate as this is how you will be contacted and where your new certificate will be sent. You can do this:
- Via the Resources Regulator Mine Worker Portal – A help guide for navigating the portal is available here.
- By phoning the Mining Competencies and Authorisations team on (02) 4063 6461
- By emailing [email protected]
- Make sure you log everything as you go – you can be audited at any time within the five years, not just at the end.
- Your log book needs to be provided in excel or other format that allows for easy auditing of your hours (Coal Services’ MoC App allows a CSV (Excel) download from the web version of the app, login at https://moc.gen4.info/)
- If audited, you will be asked to provide evidence of some of your learning activities. Make sure you have this or are able to access it when required.
Recognised types of learning
Review the sections of the Guideline “Recognised Types of Learning” section 7.3 and “Criteria for types of learning” section 7.4 to ensure claims are eligible:
Remember that some areas and types of learning have hours capped, or a minimum MUST be reached – the App does the calculations of this for you
For anything claimed as “Formal Learning”, the evidence this MUST include (as per section 7.3.1 and 7.4.1 of the guide to the maintenance of competence scheme for practising certificates.
- The course content, with or without learning objectives*, are, current and relevant for those attending the course, with course starting and finishing dates/times** – What was covered and is it relevant to your role?
- The person(s) delivering or designing the course (including face to face, online and correspondence courses) has appropriate technical and/or educational ability, experience and qualifications relevant to the course – Name is not enough
- The learning environment is appropriate, safe, and adequately resourced. – Location Name should be adequate, e.g., Site Name + XYZ Training Room, RTO Location, Conference Location etc
As per section 7.4.3 of the guide, the following are generally not accepted:
- unstructured conversations with other mine workers, unless they are part of a mentoring program, or equivalent
- time allocated to lunches and breaks at conferences, workshops, seminars, training courses
- general meetings with clients, lawyers, government officers, suppliers or similar
- attending and contributing to community service organisation meetings or local council meetings, unless you are gaining relevant skills, (e.g., leadership and management)
- generic inductions where content does not specifically apply to exercising the statutory function
- interactions with the Resources Regulator for enforcement only (and not for compliance e.g. participating in a Regulator audit/assessment at a mine, an information/education program or another eligible learning type e.g. reviewing a principal hazard or control plan in preparation).