Frequently asked questions – Admin/Company User
The Employee will need to have provided “Permission” for your company to allow this. See How to Share Permissions – Individual User
A Summary for an Individual Employee and also all employee’s that have shared is available to view. See How to View Employee Information – Admin User
The log and evidence can be downloaded using the web version of the app, located at: https://moc.gen4.info/. See How to Download Activity Log & Evidence – Admin User
Activities can be created and added to an employee’s App in two (2) ways:
- Create an Event and QR Code
- Create an Event and “Push” to the Employee(s) via Managed Training
See How to Create an Event for QR Code or to Push to Employee(s) – Admin User
Activities that an employee has entered manually (not using a QR code or added by a company) can ONLY be edited by the employee using the web version of the app, located at: https://moc.gen4.info/. To login, they use the same login details as the phone app. See How to Edit Activity and add Evidence – Individual User
Activities that have been created by your company for a QR code or pushed to an employee(s) can ONLY be edited by an Admin User of that company using the web version of the app, located at: https://moc.gen4.info/. See How to Edit an Event QR Code or to Pushed to Employees – Admin User
Yes, any changes will be updated once changes are saved to the employee’s record of that event and/or activity.
Yes, any changes will be updated once changes are saved to the employee’s record of that event and/or activity.
Yes. Copy the Event and then update any differing details e.g., date, trainer, location or to remove/add activities. See How to Create an Event for QR Code or to Push to Employee(s) – Admin User
No, this feature is not currently available.
No, this feature is not currently available.
They may not have allowed the company to “view summary”. Check the “Accessibility” they have provided in the “Permissions” area of your company on their phone app or web version of the app.
They may not have allowed the company to “view activities”. Check the “Accessibility” they have provided in the “Permissions” area of your company on their phone app or web version of the app.
They may not have allowed the company to “view evidence”. Check the “Accessibility” they have provided in the “Permissions” area of your company on their phone app or web version of the app.
They may not have allowed the company to “add events” on their behalf. Check the “Accessibility” they have provided in the “Permissions” area of your company on their phone app or web version of the app.
Enter your email at https://passport.gen4.info/forgot and you will receive an email with a link to reset your password. Note: If you no longer have access to that email address you will need to email [email protected] to add your new email
If you know your password and want to update, this can be done using the web version of the app, located at: https://moc.gen4.info/
Yes, this can be done using the web version of the app, located at: https://moc.gen4.info/’
