App Individual FAQ's

Go to either Google Play Store or Apple App store and search “Maintenance of Competence Log” – hit Get/Update. For the web version simply go to https://moc.gen4.info

The app should work on your existing device – any smartphone should do. Contact us at [email protected] if you have any trouble regarding your device

Refer to the NSW Resources Regulator Guide Maintenance of Competence for Practising Certificates

1. Table 1. Requirements and topics for areas of competence
2. 7. Learning types requirements

• 7.3. Recognised types of learning
  • 7.3.1. Formal – Table 6
  • 7.3.2. Informal – Table 7

Refer to the NSW Resources Regulator Guide Maintenance of Competence for Practising Certificates – sections 7.3.1 Table 6 and 7.4.1 and 7.4.2 for Formal Learning, and 7.3.2 Table 7 for Informal Learning

The log and evidence can be downloaded using the web version of the app, located at: https://moc.gen4.info/ – To login, use the same login details as the phone app

See How to Download Activity Log & Evidence – Individual User

Activities that you have entered manually (not using a QR code or added by a company) can have evidence added to them using the web version of the app, located at: https://moc.gen4.info/ – To login, use the same login details as the phone app

See How to Edit Activity and add Evidence – Individual User

This can be done using your phone app or web version of the app (located at: https://moc.gen4.info/ – To login, use the same login details as the phone app by viewing the menu on the left and select “Permissions”

See How to Share Permissions – Individual User

This can be done using the web version of the app, located at: https://moc.gen4.info/ To login, use the same login details as the phone app and select “Account” on the left menu and scroll to the section “Your Roles”

Note: the certificate year, calculations and log will now relate to the highest function of Certificate listed

Enter your email at https://passport.gen4.info/forgot and you will receive an email with a link to reset your password.

Note: If you no longer have access to that email address you will need to email [email protected] to add your new email

If you know your password and want to update, this can be done using the web version of the app, located at: https://moc.gen4.info/ – To login, use the same login details as the phone app and select “Account” on the left menu

Yes, this can be done using the web version of the app, located at: https://moc.gen4.info/ – To login, use the same login details as the phone app and select “Account” on the left menu

You may be seeing an error like the one below for the following reasons:

• If the end date of your certificate is before today’s date this error may appear on the phone app. If you are seeing this error, please check the date range of your certificate. Please follow the instructions on How to – Update Certificate Details Following Renewal – Individual User
• A similar error may be seen if you have entered an incorrect email or password. If you have forgotten your password, please select the “Forgot password?” option to reset.
• You may need to remove the App and re-install it to reset.
• It is also worth checking Light vs Dark mode on your phone – we have found issues when in Dark Mode.

No

No. You simply ‘Update’ the app from either the Google Play Store or Apple App store. For the web version simply go to https://moc.gen4.info

Some activities may have been saved to devices in ‘offline’ mode. For this reason, we are asking all users log out of the app and log back in BEFORE they update the app on their device to prevent the loss of any data. Please follow the Sync Procedure.

See How to – Update Certificate Details Following Renewal – Individual User

Please email [email protected] to have your account and data deleted from our system. This will only be done at your request from the email attached to your account. Once deleted we will not be able to recover any of your data.