Home | CS Health: COVID-19 Operating Status

CS Health

CS Health will continue to review the Government and NSW Health recommendations regarding COVID-19 and will adapt our clinical service provision based on any new developments. Please note the following update:

Service Provision Update


Services from our Singleton office

Over the last few months we have met regularly with the NSW Minerals Council regarding our service provision and the interruptions caused by COVID-19. Compliance with Order 43 remains industry’s main priority and we have continued to provide updates to the NSW Resources Regulator in relation to this matter.

In consultation with the NSW Minerals Council, we have made the decision to limit our services from our Singleton offices as there are a large number of Order 43 periodic medical assessments due in the Northern region.

Therefore, the CS Health office in Singleton will only offer the following services:

  • Order 43 periodic medical assessments
  • Site access periodic medical assessments
  • Mines Rescue medical assessments
  • Single services (drug and alcohol, chest x-rays)

This temporary measure will remain in place for the remainder of the year to focus on periodic medical assessment appointments.

All pre-placement medical assessments and site access only assessments will continue to be conducted at our offices in Speers Point, Lithgow, Woonona and Mudgee.

Chest X-Rays

Chest x-ray services have resumed at our Singleton office, including drop in and standalone appointments. Our external chest x-ray providers have also confirmed they are now operating as normal.

CS Health Gymnasiums

Our gymnasiums are now open to our treatment and rehabilitation clients; however, they remain closed to retired mine workers and the general public. We will review this further once physical distancing and other restrictions are eased.

Order 43 External Doctor Network

A new online portal for the Order 43 External Doctor Network will be available from Monday, 29 June 2020. It includes new functionality that will automatically generate and send you notifications from CS Health regarding the status of medicals and compliance with Order 43.

Coal Services telephone system upgrade

We are currently experiencing some issues with our telephone system; specifically, the voicemail and call back log functions. We are in the process of transitioning to a new telephone system that is expected to resolve this problem.

In addition to the new telephone system we will also launch a centralised phone number: 1800 CSH MED (1800 274 633). This number will be live from Monday, 13 July 2020.

In the meantime, please continue to call as per normal business practice. If the call goes unanswered or drops out, either try again later or email us and one of our team will call you. I appreciate this is not an ideal situation, but your patience is appreciated. We will notify you as soon as the issues have been rectified.

Additional information

Should you wish to know more about Coal Services’ response to COVID-19, please click the link below.

If you have any further questions, please contact the Partnership and Innovation team via email: [email protected] or alternatively, call 02 4948 3196.