Injury management covers all aspects of managing workplace injury and illness in order to achieve an effective return to work

Supporting recovery and return to work takes a collaborative approach to injury management, founded on the following elements:

Early reporting of injuries

Contacting us as soon as possible after an injury ensures timely access to the services required to engage the right treatment to assist a worker’s recovery.

Employers are required to notify CMI within 48 hours of becoming aware that an injury or incident has occurred. 

Injury Management

Injury Management covers all aspects of managing workplace injury and illness in order to achieve an effective return to work.

Assistance with return to work

Providing suitable duties is key to improving a worker’s chances of recovery. A Workplace Rehabilitation Provider can assist you in developing and implementing a program of upgrading suitable duties. They can also help to facilitate the design and implementation of alternative work-related activities.


It is vital that you, the worker, their case management team, treating doctors and other treatment providers continue to communicate throughout the process to ensure appropriate treatment and work options are in place to assist recovery and return to work.

Injury Management and Return to Work

We encourage an integrated approach to Injury Management and Return to Work by linking:

  1. the CMI Injury Management Program with your Return to Work Program for your workforce
  2. the CMI Injury Management Plan with your Return to Work Plan for any worker.

Injury Management Programs

An Injury Management Program is a coordinated and managed program that documents all aspects of injury management to achieve optimum return to work for workers. It includes treatment, rehabilitation, retraining, claims management and employment management practices.

  • As the insurer, we are required to develop and maintain an overarching Injury Management Program for the NSW coal industry.
  • Our Injury Management Program is designed to support your workplace injury management by:
    • ensuring commitment to promote RTW for all workers
    • setting responsibilities and obligations of all stakeholders
    • planning resources and key stakeholders to support RTW and rehabilitation
    • outlining communication and decision-making protocols.
  • Employers must comply with their obligations under the CMI Injury Management Program.
Injury Management Plans

An Injury Management Plan is tailored to the specific needs of the worker. It outlines the activities, services and individual responsibilities required to safely assist the worker back into suitable employment following workplace injury. It includes treatment, rehabilitation and retraining of the worker.

It is essential that all parties collaborate throughout the development of this plan to ensure it is suitable for the worker and that you are aware of all aspects that may impact on their return to work.

  • An Injury Management Plan is developed by the worker’s injury management specialist in consultation with all parties.
  • It outlines activities and obligations for each involved party to assist with recovery and return to work including:
    • providing and performing duties
    • attending treatment
    • communications and meetings.
  • The Injury Management Plan works hand-in-hand with your Return to Work Plan.
  • Both you and the worker must comply with the obligations under the Injury Management Plan.
Return to Work Programs

A Return to Work Program is developed by you in consultation with your workforce to support and promote injury management and return to work. A Return to Work Program is common to all workers and includes procedures relating to early notification of injury through to return to work duties or redeployment into alternative employment.

  • The RTW program is developed by the Employer.
  • It outlines the policies and procedures for managing injury in the workplace. It is common to all workers.
  • It aligns to and must comply with the obligations outlined in the CMI Injury Management Program.
  • It is developed in consultation the workforce and union representatives.
Return to Work Plans

A Return to Work Plan is a written document that outlines how your workplace will help a worker to return to work as soon as possible, or how you will help them to stay at work while they recover.

Together, the RTW plan and the Injury Management Plan outline how a worker will progress toward a final return to work outcome. The documents should indicate what actions are being undertaken to improve the worker’s health status and overcome any barriers identified in the claim, whilst performing suitable duties.

  • RTW plans outline the type of support necessary for effective recovery at  work.
  • It is tailored to the individual needs of the worker in relation to their injury and capacity to work.
  • It is produced by the Employer in consultation with the worker, their injury management specialist and treating doctor.
  • The RTW plan must be regularly monitored, reviewed and updated by the RTW coordinator or provider.
  • Works in conjunction with CMI’s Injury Management Plan.

Return to Work Plans must be developed in line with the worker’s current SIRA Certificate of Capacity and should contain:

  • the worker’s name, job title and location, and supervisor’s details
  • agreed purpose or goal of suitable duties
  • hours and days to be worked, commencement date, length of plan and review date
  • duties including capacity, restrictions or specific duties to be avoided
  • multiple stages which reflect how specified work tasks and treatments will improve work capacity
  • arrangements to attend treatment or medical appointments
  • agreement signed by the worker, employer representative, union representative if applicable and the nominated treating doctor (or documented dates of the attempts to gain doctor’s approval).

You may wish to use our sample Return to Work Plan  as a guide to develop plans for your workers.

Job task analysis and suitable duties

Job task analysis is used to examine the specific work tasks and physical demands of a particular role. Job task analysis provides and indication of the minimal abilities required for an individual to safely and efficiently perform a task. Having the various roles within an organisation assessed can help identify any tasks that present an injury, so that modifications to the role can be made to minimise the change of an injury occurring. Job task analysis can also assist with the creation of a suitable duties plan.

You may like to use our job task analysis template as a guide to assessing the roles within your workplace.

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