Insurance

Roles and responsibilities

We all play an important role throughout the injury management and return to work journey.

Workers have the right to:

  • notify their employer as soon as possible after an injury and lodge a workers compensation claim
  • choose a nominated treating doctor
  • choose an approved workplace rehabilitation provider
  • choose their treatment provider/s
  • have union representation or other support if desired.

Workers are also responsible for:

  • consenting for the nominated treating doctor to provide relevant information to their employer and/or their CMI case management team for the purposes of developing a suitable Injury Management Plan and Return to Work Plan
  • responding to all reasonable requests from CMI, their doctor and employer during their claim
  • cooperating and complying with their injury management and return to work plans
  • maintaining regular contact with their employer regarding their recovery
  • immediately notifying their employer and/or CMI of any changes in their condition or employment circumstances

Employers must:

  • notify us within 48 hours of becoming aware of a workplace injury
  • comply with the Coal Mines Insurance Injury Management Program
  • identify and provide suitable duties, where reasonably practicable, while the worker is recovering from injury
  • participate in the development and application of the Injury Management Plan including consultation with the worker, their case manager and treating doctor regarding injury management planning and return to work planning
  • have a Return to Work Program in place that supports and promotes injury management and return to work
  • pay workers any compensation received from CMI as soon as possible after it is received
  • not dismiss a worker because of the injury whilst the worker has an entitlement to accident pay.

Coal Mines Insurance is responsible for:

  • contacting the worker, employer and nominated treating doctor (where possible) within 3 days of being notified of an incident
  • developing an Injury Management Plan within 20 days from notification of a significant injury
  • consulting with the worker, their nominated treating doctor and employer when referring them to an approved workplace rehabilitation provider
  • making vocational rehabilitation and/or training available to a worker when a return to pre-injury duties and provision of suitable duties is no longer possible.