Mines Rescue & Training

Portal FAQ's

Frequently Asked Questions relating to the Maintenance of Competence (MoC) Portal

Frequently Asked Questions – All

This Portal is designed to assist NSW Practising Certificate (PC) holders with their Maintenance of Competence Scheme requirements as per the NSW Resources Regulator Guideline. 

  • The MoC scheme can be hard to follow, there are restrictions on some learning types, learning formats and annual maximums on hours, and mandatory topics. 
  • It has in built calculations to ensure that activities being claimed do not breach any of the scheme rules. 
  • Provides a summary of the hours, topics and other requirements for quick review. 
  • Enables the user to allocate activities to only the acceptable areas of competence and types of learning. 
  • Can enable employers to easily view a PC holders progress and monitor for compliance and training booking purposes  

  • Yes, the MoC Portal is available to Practising Certificate Holder users and Training Providers at no charge. 
  • It is currently free for Organisations/Mine Sites, but this may change in the future. 

Submit a support request for assistance. 

Submit a support request for assistance. 

  • Go to: https://moc.coalservices.com.au select Forgot Password? and enter your email address attached to your account, you will then receive an email to “Reset your password”. 
  • Emails from the system will come from [email protected] 
  • If you do not receive, first check your junk and if still nothing submit a support request for further assistance. 
    • Note: If you no longer have access to that email address you will need to email [email protected] to add your new email 
  • If you know your password and want to update, this can be done in the “My Account” area on the bottom left of the screen when logged in at: https://moc.coalservices.com.au/

No, you will need to submit a support request to update your email. 

This is up to you, but it is recommended. 2FA is an effective way to ensure you don’t fall victim to a cyberattack or hacker. This 2FA uses a passcode sent to your email to help prevent identity theft and data loss.