General Manager, Insurance
Narelle joined Coal Services in April 2016 to lead the Coal Mines Insurance business line. Since that time, she has focussed on reviewing all aspects of the Coal Mines Insurance operations to provide customer-focused workers compensation services to the NSW coal mining industry.
Narelle has held senior leadership roles in finance, health, primary industry and environment with a strong track record in business transformation, strategic planning, change strategy, and stakeholder engagement.
Narelle has over ten years’ experience in workers compensation insurance, including administering the NSW workers compensation scheme between 2007 and 2011. During this time she negotiated a $3 billion contract aimed at improving workers compensation services to employers and workers in NSW.
Establishing her consultancy in 2012 to help organisations execute agile and adaptive business strategy, Narelle has successfully completed contracts with the National Disability Insurance Scheme; Coal Services; Xchanging Integrated Services; Safety, Return to Work and Support and the NSW Department of Finance, Services and Innovation.
Narelle holds a Bachelor of Business from the University of Newcastle and is a guest lecturer at the University of Sydney’s Faculty of Medicine and ADAPT pain management program.