Home | About Us | Governance | General Management Team
Lucy Flemming
Managing Director/CEO
Lucy Flemming joined Coal Services in August 2010 as Chief Financial Officer and was appointed Managing Director/CEO in December 2011, becoming the first female Director in the 90-year history of Coal Services and its predecessors.

Lucy’s career spans over 30 years during which time she has held executive positions in accounting, business, finance, investment and retail areas across both the private and public sectors. Her career includes 15 years of workers compensation experience, having spent seven years at WorkCover NSW where she managed various facets of workers compensation insurance.

Lucy continues to influence change in a challenging industry landscape by actively participating in forums, events and committees to raise the profile of Coal Services and its role in protecting workers and the NSW coal industry. She is a Trustee of the Coal Services Health & Safety Trust and sits on the NSW Mines Rescue Working Group, as well as advising many key industry health and safety groups and mining bodies. This involvement has been instrumental in building a robust specialist health and safety scheme, which over recent years has experienced injury rates and premiums at some of their lowest levels under her leadership.

Lucy holds a Bachelor of Business degree with a major in Accounting and sub-major in Law and is a qualified CPA. She is a Graduate Member of the Australian Institute of Company Directors, and has been a Director of Hospitality Employers Mutual Limited since February 2015.
Martin Linz
Chief Financial Officer
Martin Linz joined Coal Services as Chief Financial Officer in June 2012. Martin is responsible for all corporate services within Coal Services covering Finance; Investments; Property; Risk Management and Internal Audit; Human Resources; Work Health, Safety and Environment; Fleet Management; Records Management; Policies and Procedures; and Statistics.

Martin developed his broad range of financial and commercial skills as a Partner of 23 years with PricewaterhouseCoopers. He worked in a diversity of industries across mining, energy, aluminium, engineering, construction and health services in both NSW and Queensland. He also carried out work internationally in India, China, South East Asia, West Africa and the UK.

Martin has strong leadership, mentoring and staff development skills. He holds a Bachelor of Commerce Degree, is a Fellow of the Institute of Chartered Accountants, and is a Graduate Member of the Australian Institute of Company Directors.
Bruce Grimshaw
Company Secretary/Legal Counsel
Bruce Grimshaw joined Coal Services in February 2008 as Chief Operating Officer, before becoming Company Secretary/Legal Counsel in 2010. Immediately prior to joining Coal Services Bruce was employed by Home Wilkinson Lowry (HWL) Lawyers as Special Counsel in the Litigation and Corporate Division of the Firm since 2006.

Bruce has worked with Energy Australia as the Manager, Industrial Relations; NSW Premiers Department, as the Director Change Management; Industrial and Employment Law Section, as an Associate Partner with Turner Freeman Solicitors.

He also worked as Senior Policy Adviser to the Hon. Jeff Shaw, QC, NSW Attorney General and Minister for Industrial Relations and was the Secretary of the Australian Services Union (NSW Branch).
Matthew Fellowes
General Manager, Mines Rescue and Regulation & Compliance
Matthew Fellowes joined Coal Services in January 2015 as the General Manager of Mines Rescue and Regulation & Compliance. Prior to joining the company Matt spent six years as a consultant working directly with sites to optimise mine design and safety.

With his engineering background, Matt’s principal functions in these roles included assessment and control design for Principal Hazard Management Plans, continuous improvement initiatives, mine design and feasibility and project management.

Matt also has over 20 years’ experience in operations management roles across NSW where he has been responsible for site safety, production and financial performance.

Matt is a former brigadesman and his qualifications include a BE (Mining) with Honours, Ventilation Officer and OH&S and Mine Manager Certificate of Competence. Matt is the current Chair of the Standing Dust Committee.
Mark O'Neill
General Manager, CS Health
Mark O’Neill joined what was then Joint Coal Board (JCB) Health in 2000. Since that time Mark has held various roles within CS Health including Regional Manager and Operations Manager. Mark was appointed to the position of General Manager, CS Health in 2008. Prior to joining CS Health Mark spent nearly ten years with Email Australia Metals Division where he led a team that focused on delivering service and supply solutions to mining and industrial clients in the Hunter Valley.

Mark’s qualifications include a Degree in Business Administration & Leadership from the University of New England, as well as Diplomas in Business, Human Resources and Information Technology. Mark is a Graduate of the Australian Institute of Company Directors and is also a member of the NSW Mining and Extractives Industry Health Management Advisory Committee.
Pieter Marais
General Manager, Transformation and Strategy
Pieter joined Coal Services in March 2015 as Financial Controller and was appointed to the role of General Manager, Transformation and Strategy in 2017.

Pieter has gained extensive experience in various senior roles across mining, financial services and construction. He spent ten years at PwC responsible for assurance and project engagements within the mining, financial services and construction industries. Subsequent to his time spent at PwC he managed large global transformation projects for multinational companies, covered multinational companies as an equity analyst at an investment bank and was an executive board member of a listed construction group before joining Coal Services.

Pieter’s diverse background has seen him demonstrate leadership in strategy and execution, business planning, innovation, business improvement, financial management and operations management. He is a Chartered Accountant, Chartered Financial Analyst and also has a Masters in Business Administration (MBA).
Narelle Caldwell
General Manager, Insurance
Narelle joined Coal Services in April 2016 to lead the Coal Mines Insurance business line. Since that time, she has focussed on reviewing all aspects of the Coal Mines Insurance operations to provide customer-focused workers compensation services to the NSW coal mining industry.

Narelle has held senior leadership roles in finance, health, primary industry and environment with a strong track record in business transformation, strategic planning, change strategy, and stakeholder engagement.

Narelle has over ten years’ experience in workers compensation insurance, including administering the NSW workers compensation scheme between 2007 and 2011. During this time she negotiated a $3 billion contract aimed at improving workers compensation services to employers and workers in NSW.

Establishing her consultancy in 2012 to help organisations execute agile and adaptive business strategy, Narelle has successfully completed contracts with the National Disability Insurance Scheme; Coal Services; Xchanging Integrated Services; Safety, Return to Work and Support and the NSW Department of Finance, Services and Innovation.

Narelle holds a Bachelor of Business from the University of Newcastle and is a guest lecturer at the University of Sydney’s Faculty of Medicine and ADAPT pain management program.
Lynette Harper
Deputy General Manager, Insurance
Lynette joined Coal Services in October 2012 to undertake a review of the CMI Scheme’s premium system, which resulted in the implementation of a number of reforms aimed at ensuring the Scheme meets its objectives of being fair, affordable and financially viable.

Since joining Coal Services Lynette has worked in a variety of roles focussed on reviewing and improving the operation of the CMI Scheme, including in particular the Scheme’s legal management framework.

Prior to starting with the company, Lynette spent almost 10 years at WorkCover NSW – seven as the Director, Premiums – and was responsible for the oversight and management of the WorkCover NSW Scheme’s premium system.

Lynette also has non-executive director experience gained over three years as a Committee of Management member for a not for profit charity organisation, two of those as Chair. She is a graduate member of the Australian Institute of Company Directors.