Our commitment to privacy and protecting personal and sensitive information
Coal Services includes the following companies and business units:
Within this statement, Coal Services Pty Limited, Coal Mines Insurance Pty Limited, and Mines Rescue Pty Limited, and their related entities, are collectively referred to as ‘we’, ‘us’, ‘our’ or ‘Coal Services’.
Coal Services complies with the requirements of the Privacy Act 1988 (Cth) (‘Privacy Act’) and the Health Records and Information Privacy Act 2002 (NSW) (‘HRIP Act’).
When referring to personal and sensitive information we mean the same thing that is defined under the Privacy Act. Personal information generally means any information or an opinion, whether true or not and whether recorded in material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. Sensitive information is a sub-set of personal information and includes health information.
The amount and type of personal and/or sensitive information we collect and hold depends on the service and business unit you are dealing with. It also extends to the type of our products and services you use. For example, we will need to collect and hold information in order to provide a service or treatment. For workers compensation matters, information will be collected for assessing the claim and administering the policy.
We may collect information in a range of ways including:
We collect general statistical information from the Coal Services website, such as the number of visitors to the website, the number of pages viewed, the date, time and duration of visits and how the visitor came to the website. We may also collect Internet Protocol (IP) addresses and internet browser type. This information will not identify you. We do not enable ‘cookies’ on our website, which means we don’t collect any personal information about you.
We use your information in line with the Australian Privacy Principles. This means we will only use your information for the reason you provided it, unless we have your consent to use it for another purpose or the use is permitted by law.
Your information is used to provide, manage and administer products and services to you and to operate an efficient and sustainable business. As part of these processes, we may disclose your personal information on a confidential basis to our related entities within Coal Services.
For example, we may use your personal information to contact you (via mail, email, phone or SMS) in order to:
We may provide you with information about other products and services offered by Coal Services and its entities that may benefit you and your employees. This includes information about training, health, injury management and environmental hygiene.
If you do not want to be contacted for marketing or promotional purposes, you can opt out of these communications when you receive them, or you can contact us at [email protected]
In order for us to provide, manage and administer our products and services and to operate an efficient and sustainable business, we may be required to disclose your personal or health information to other parties.
This may include disclosure to any persons or entities engaged by Coal Services or acting on our behalf in relation to business for example; Coal Services business units, treating and other doctors, allied health professionals and solicitors, professional investigators, mailing houses and research firms. We may also need to disclose information to employers, other government departments and the relevant Minister and in the instances that may be considered to be life threatening.
If it is necessary to give your information to a third party, we will de-identify your information where possible and appropriate.
We generally do not give your personal or health information to anyone outside Australia.
Our full privacy statement is available here
This includes information about accessing and/or correcting any of your personal and/or health information that we may hold, and how to make a complaint if you believe there has been a breach of privacy.
Coal Services Pty Limited
GPO Box 3842, Sydney NSW 2001
T: +61 2 8270 3200
E: [email protected]