Our response to COVID-19

Updated 19 August 2021

As the global COVID-19 (Coronavirus) public health emergency continues to spread and create challenges for families and businesses worldwide, we want to assure you that we take the health and well-being of our people, customers and the community seriously.

View our COVID-19 Safety Plan.

General Information

Customers, contractors, visitors and suppliers are asked to not visit our offices in the following circumstances:

• You have tested positive for COVID-19
• You have a COVID-19 test result pending
• If you are unwell today or have felt unwell over the past 48hrs
• You have visited venues where current cases have been detected.
• You have had close contact with someone diagnosed with, or suspected of having COVID-19/Coronavirus in the last 14 days
• You been advised to self-isolate in the past month
• Have any symptoms of a cold or flu including any of the following:
  • Fever (37.5°C or higher) or history of fever (night sweats, chills)
  • Sore throat
  • Cough
  • Shortness of breath (difficulty breathing)
  • Runny nose
  • Loss of taste
  • Loss of smell
• Other reported symptoms include fatigue, acute blocked nose (congestion), muscle pain, joint pain, headache, diarrhoea, nausea/vomiting, loss of appetite, unexplained chest pain and conjunctivitis.

Travel

• International travel: there is currently a ban on overseas travel from Australia, unless granted an exemption.
  • All arrivals from overseas (other than New Zealand) are required to enter mandatory quarantine
  • As the situation may change, continue to check the Australian Government website for any changes that may occur.
• Interstate travel: for details on travelling to NSW from another state, transiting through NSW or travelling to another state from NSW, please check NSW Health website before travelling.

Please note that if someone presents at any of our premises and they are displaying possible symptoms of COVID-19, on assessment, they may be refused entry. We have best practice business continuity processes in place and we remain ready, able and prepared to serve you during this time.

Current Restrictions:

Stay at home orders apply to Greater Sydney including the Blue Mountains, Central Coast, Wollongong and Shellharbour.
In addition, stay at home orders are in place across regional NSW until Saturday, 28 August 2021.

To learn more about the current restrictions, please visit: NSW Health Website

If you are planning to visit a Coal Services site or office:

• For employees and visitors who live and/or work in affected areas or any other developing hot spots, please do not visit our office until you have isolated and been cleared by a medical practitioner.
• For employees and visitors living and working at all other Coal Services sites and you have visited any affected areas or any developing hot spots in the past month, please contact our office ahead of your arrival to be further triaged and discuss accessibility to our site.

In addition to the above, the following NSW Public Health Order applies to workers living or staying in an affected area or the Greater Sydney region (including the Blue Mountains, Central Coast, Wollongong and Shellharbour) who work in other regions.

• Workers living or staying in affected areas (Fairfield local government area)
  • must not enter premises for work in a local government area outside the local government area in which the affected worker resides or is staying, unless the affected worker
    • has, within the preceding 72 hours (3 days), been tested for COVID-19 and
    • has evidence of the test available for inspection on request by an employer or occupier of the premises, or a police officer

• Workers living or staying in the Greater Sydney region (including the Blue Mountains, Central Coast, Wollongong and Shellharbour)
  • must not enter premises for work that are more than 50km outside Greater Sydney unless the worker
    • has, within the preceding 7 days, been tested for COVID-19 and
    • has evidence of the test available for inspection on request by an employer or occupier of the premises, or a police officer

Coal Services is committed to protecting the health and wellbeing of our employees, our customers and the communities in which we operate. As such, if someone presents at our premises from an affected area or Greater Sydney they will be asked to supply evidence of a COVID-19 test (e.g. an SMS or email from the testing organisation).

If the person is unable to supply evidence, they will be refused entry.

We will continue to keep you informed of any changes. We will ensure this website remains up to date with our latest position. You should also visit www.health.gov.au for ongoing updates from the Australian Government.

We thank you in advance for your cooperation.

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