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Our response to COVID-19

As the global COVID-19 (Coronavirus) public health emergency continues to spread and create challenges for families and businesses worldwide, we want to assure you that we take the health and well-being of our people, customers and the community seriously.

Customers, contractors, visitors and suppliers are asked to not visit our offices in the following circumstances:

  • You have tested positive for COVID-19
  • You have a COVID-19 test result pending
  • If you are unwell today or have felt unwell over the past 48hrs
  • Have any symptoms of a cold or flu including any of the following:
    • Fever
    • Sore throat
    • Cough
    • Shortness of breath (difficulty breathing)
    • Runny nose
    • Loss of taste
    • Loss of smell
  • You have visited venues where current cases have been detected.
  • You have had close contact with someone diagnosed with, or suspected of having COVID-19/Coronavirus in the last 14 days
  • You been advised to self-isolate in the past month

If you are planning to visit a Coal Services site or office:

  • For employees and visitors living or working in Greater Sydney, Blue Mountains, Wollongong, Lithgow, Orange or any other developing hot spots any other developing hotspots, please do not visit our office until you have isolated and been cleared by a medical practitioner.
  • For employees and visitors living and working at all other Coal Services sites and you have visited Greater Sydney, Blue Mountains, Central Coast or Wollongong or any developing hot spots in the past month, please contact our office ahead of your arrival to be further triaged and discuss accessibility to our site.

Travel

  • International travel: there is currently a ban on overseas travel from Australia, unless granted an exemption.
    • All arrivals from overseas (other than New Zealand) are required to enter mandatory quarantine
    • As the situation may change, continue to check the Australian Government website for any changes that may occur.
  • Interstate travel: for details on travelling to NSW from another state, transiting through NSW or travelling to another state from NSW, please check NSW Health website before travelling.

Please note that if someone presents at any of our premises and they are displaying possible symptoms of COVID-19, on assessment, they may be refused entry. We have best practice business continuity processes in place and we remain ready, able and prepared to serve you during this time.

We will continue to keep you informed of any changes. We will ensure this website remains up to date with our latest position. You should also visit www.health.gov.au for ongoing updates from the Australian Government.

This is a challenging time for our society, as the next phases of the virus outbreak are uncertain.

We thank you in advance for your cooperation.

 

2020 Archive
March-December

As the global COVID-19 (Coronavirus) public health emergency continues to spread and create challenges for families and businesses worldwide, we want to assure you that we take the health and well-being of our people, customers and the community seriously.

Customers, contractors, visitors and suppliers are asked to not visit our offices in the following circumstances:

  • if they are unwell;
  • if, in the last 14 days, they have returned to or arrived in Australia from any other country; or
  • have recently travelled from or transited through high risk or moderate risk countries
  • have travelled within Victoria or attended and been in contact with anyone who attended any of the known NSW hot spots identified by NSW Health in the last 14 days; or
  • if they have been in close contact with a person who is suspected or confirmed as having COVID-19.

Please note that if someone presents at any of our premises and they are displaying possible symptoms of COVID-19, on assessment, they may be refused entry.

We have best practice business continuity processes in place and we remain ready, able and prepared to serve you during this time. Full details of the impact of COVID-19 and the way in which our organisation will operate is contained in the downloadable PDF below. For more information on the operating status of each part of our organisation, please click on the relevant link (opens in a new window).

 

 

We will continue to keep you informed of any changes. We will ensure this website remains up to date with our latest position. You should also visit www.health.gov.au for ongoing updates from the Australian Government.

This is a challenging time for our society, as the next phases of the virus outbreak are uncertain. We thank you in advance for your cooperation.