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Our response to COVID-19

As the global COVID-19 (Coronavirus) public health emergency continues to spread and create challenges for families and businesses worldwide, we want to assure you that we take the health and well-being of our people, customers and the community seriously.

Customers, contractors, visitors and suppliers are asked to not visit our offices in the following circumstances:

  • if they are unwell;
  • if, in the last 14 days, they have returned to or arrived in Australia from any other country; or
  • have recently travelled from or transited through high risk or moderate risk countries
  • have travelled within Victoria or attended and been in contact with anyone who attended any of the known NSW hot spots identified by NSW Health in the last 14 days; or
  • if they have been in close contact with a person who is suspected or confirmed as having COVID-19.

Please note that if someone presents at any of our premises and they are displaying possible symptoms of COVID-19, on assessment, they may be refused entry.

We have best practice business continuity processes in place and we remain ready, able and prepared to serve you during this time. Full details of the impact of COVID-19 and the way in which our organisation will operate is contained in the downloadable PDF below. For more information on the operating status of each part of our organisation, please click on the relevant link (opens in a new window).



We will continue to keep you informed of any changes. We will ensure this website remains up to date with our latest position. You should also visit www.health.gov.au for ongoing updates from the Australian Government.

This is a challenging time for our society, as the next phases of the virus outbreak are uncertain. We thank you in advance for your cooperation.