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Overview
The MoC Portal is designed to assist NSW Practising Certificate holders with their Maintenance of Competence Scheme requirements as per the NSW Resources Regulator Guideline.
How To Guides - Certificate Holders
How To Guides - Organisation and Mine Site Admins
How to Guides - Training Providers
Frequently asked questions (FAQs)
Why use the Coal Services Portal?
- The MoC scheme can be hard to follow, there are restrictions on some learning types, learning formats and annual maximums on hours, and mandatory topics.
- It has in-built calculations to ensure that activities being claimed do not breach any of the scheme rules.
- Provides a summary of the hours, topics and other requirements for quick review.
- Enables the user to allocate activities to only the acceptable areas of competence and types of learning.
- Can enable employers to easily view a PC holder’s progress and monitor for compliance and training booking purposes
View frequently asked questions

Resources Regulator links
Practising Certificates
- Practising Certificate Application Form (available via the Resources Regulator portal)
To apply for a renewal of a practising certificate, complete and submit an application via the Resources Regulator portal.
If you have lost your practising certificate, you can apply for a replacement by submitting an application through the Resources Regulator portal.
- Practising Certificate Fact Sheet
- Practising Certificate FAQ
- FAQs: Practising certificate and maintenance of competence
Practising Certificate Maintenance of Competence
Key information for NSW Practising Certificate Holders
Ensure your contact details are up to date
It is essential that your contact details (most importantly, your email address) are accurate as this is how you will be contacted and where your new certificate will be sent. You can do this:
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- Via the Resources Regulator Mine Worker Portal – A help guide for navigating the portal is available here.
- By emailing [email protected]
Maintaining records
- Make sure you log everything as you go – you can be audited at any time within the five years, not just at the end.
- Your log book needs to be provided in excel or other format that allows for easy auditing of your hours (Coal Services’ MoC Portal allows a download)
- If audited, you will be asked to provide evidence of some of your learning activities. Make sure you have this or are able to access it when required.
Recognised types of learning
Review the sections of the Guideline “Recognised Types of Learning” section 8.3 and “Criteria for types of learning” section 8.4 to ensure claims are eligible.
Remember that some areas and types of learning have hours capped, or a minimum MUST be reached – the MoC Portal does the calculations of this for you.
Formal: As gazetted, for a formal learning type to satisfy the meaning of formal learning, learning must be presented:
- by a suitably qualified person whose relevant qualifications and experience are stated in the learning materials accompanying the learning, and
- in an environment which is appropriate, safe and adequately resourced for learning, and
- in a formal delivery structure, including with the following— — a set location and start/finish time, — the provision of a presentation or learning materials.
The evidence must be obtained by the holder and retained with the holder’s logbook, electronically or in hardcopy. Refer to 8.4.1 for more guidance. Examples of formal learning types are any structured tertiary qualification, presentation, seminar, webinar, training course, workshop, conference, or forum. Refer to list of types claimable in 8.3.
Informal: There is a gazetted meaning for informal learning, which is the informal learning types listed.
The recognised informal learning types generally fall into one of two descriptions:
- semi organised and structured learning of a more ad hoc basis. For example, reading, field trips and emergency exercises
- a by-product of experience in participating or carrying out an activity. For example, participating in high level risk assessments (not everyday types), and participating in reviewing principal hazard management plans. This would typically be gained on the job such as when exercising the statutory function.
Completing formal versus informal learning
There are now no minimum or maximum requirements for completing formal or informal learning. You can claim any learning type that is relevant to your practising certificate function(s) under one of the three groups of learning and their suggested topics in section 6. Caps for maximum amount of learning you could claim for certain formal learning types at 50% of total formal learning hours have been removed. For example, seminars and inhouse training courses. The caps for informal learning types have been made more flexible by changing them from a maximum of 4 hours per year to 20 hours over the 5 years of the certificate. You can claim the cap whenever you are involved in the learning activity during the 5 years up to a maximum of 20 hours. For example, reading. Refer to 8.3.
As per section 8.4.3 of the guide, the following are generally not accepted:
- unstructured conversations with other mine workers, unless they are part of a mentoring program, or equivalent
- time allocated to lunches and breaks at conferences, workshops, seminars, training courses
- general meetings with clients, lawyers, government officers, suppliers or similar
- attending and contributing to community service organisation meetings or local council meetings, unless you are gaining relevant skills, (e.g., leadership and management)
- generic inductions where content does not specifically apply to exercising the statutory function
- interactions with the Resources Regulator for enforcement only (and not for compliance e.g. participating in a Regulator audit/assessment at a mine, an information/education program or another eligible learning type e.g. reviewing a principal hazard or control plan in preparation).
Feedback and technical support
To provide improvement ideas and general feedback relating to the functionality of the app or technical support, errors, or urgent issues please complete the form below.
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